Terms of service
These terms explain how DEC FABRICS handles custom fabric orders. Questions? Contact william@dectextile.com.
Ordering and payment
Fabric is sold by the yard: 1 yard equals 0.9144 metres. Standard custom printing starts from one yard. Prices are in USD unless explicitly stated otherwise. Please review your fabric, quantity, artwork, scale and delivery information before payment. Bulk projects are quoted individually.
Your artwork and print instructions
You must own or have permission to reproduce the files you supply. Provide clear artwork at the intended print size, with the repeat and dimensions you require. Contact us if you need help before approval. We may request a replacement file or further instructions if the supplied artwork is unsuitable.
Samples, colour and fabric choice
A physical sample is the best way to assess texture, stretch and printed colour. Screens, fabric compositions and separate production batches can produce different colour results. For colour-critical work, arrange a sample before a larger order. Any important matching requirements must be agreed before production.
Production and changes
Many polyester orders take approximately 1–2 working days after artwork and order confirmation. Natural-material printing typically takes 7–10 days. Larger orders or special requirements may take longer. These estimates exclude delivery. Contact us promptly about changes or cancellation; feasibility depends on the production stage and will be confirmed by our team.
Delivery and import charges
Available services and charges depend on destination, order value and packed weight. Where checkout rates are unavailable, request a delivery quotation. Taxes, duties and additional carrier charges are confirmed separately where applicable; do not assume a quotation includes them unless stated. Provide a complete, accurate delivery address.
Care and inspection
Inspect the fabric when it arrives and, where possible, before washing or cutting. Request care guidance for your chosen base and test a small piece before processing the full length. Keep packaging and clear photographs if you notice damage, a shortage or an incorrect item.
Returns and order problems
Custom-made goods are not accepted for change-of-mind returns or exchanges. For quality issues, wrong items or shortages, please contact us preferably within 48 hours of delivery. We review the evidence and may arrange a replacement, reprint or refund as appropriate. This reporting recommendation does not remove applicable statutory rights. See our Returns and Refund Policy and Complaint Form.
Support and applicable rights
Send order questions to william@dectextile.com. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law. Any updates apply to future orders and do not retrospectively change an agreed order.