Frequently asked questions
Ordering & fabric selection
What is the minimum order?
What is the minimum order?
Custom printing starts at 1 yard, ordered in whole yards. Quantity 3 means 3 yards. Prices are in USD per yard; delivery and any additional charges are separate.
How do I choose the right fabric base?
How do I choose the right fabric base?
Compare composition, weight, printable width, stretch and intended use in our Fabric Guide. If you are unsure, send us a photo, reference sample or description of the finished product and we will recommend suitable options.
Can I request fabric samples?
Can I request fabric samples?
Yes. Our Sample Pak includes free fabric samples with free shipping and no purchase required. Individually choose the fabric bases you need on our Free Sample Pak page, then submit your delivery details. These are fabric swatches for comparison, not custom artwork print trials.
Artwork & colour
Which artwork files should I send?
Which artwork files should I send?
Upload JPG, PNG, TIFF, PDF or PSD through Print Your Own Fabric. Include the intended repeat dimensions in centimetres and any colour reference in your notes. You must own or have permission to print the artwork. Our team checks the file before production.
Will printed colours match my screen exactly?
Will printed colours match my screen exactly?
Screen settings, fabric composition, surface texture and printing method can all affect colour. For colour-sensitive projects, we recommend approving a physical sample before a larger production run.
Production & delivery
How long does production take?
How long does production take?
Many polyester printing orders can be completed in around 1–2 working days after artwork and order details are confirmed. Natural-material fabric printing typically takes around 7–10 days after artwork and order details are confirmed. Other fabrics and larger projects may require more time; we confirm the expected schedule before production begins.
Where do you deliver?
Where do you deliver?
Eligible US mainland orders in USD can use the available checkout rates. Orders of US$60 or more, orders outside the weight bands and other destinations need a confirmed delivery quote. Mainland China delivery is unavailable. Shipping depends on packed weight; taxes, volume-weight adjustments and address surcharges require separate confirmation.
Request a delivery quote with your fabric quantities, country and postcode.
Can I combine fabrics and designs in one project?
Can I combine fabrics and designs in one project?
Usually, yes. Share your fabric bases, artwork count and estimated yards. We will review the combination and prepare a practical sampling or production plan.
Support
What information is needed for a quotation?
What information is needed for a quotation?
Please include the fabric base or finished use, artwork count, estimated yards, delivery country and postcode. Photos or reference samples are also helpful.
How should I wash my fabric?
How should I wash my fabric?
Ask us for care guidance for your selected base. Test a small piece first and allow for shrinkage before cutting your pattern. Inspect the delivery before washing where possible.
Will repeat orders match the same colour?
Will repeat orders match the same colour?
Fabric composition and production batches can affect colour. Keep an approved physical sample for repeat projects and discuss any colour-critical requirements before ordering.
Can I change or cancel my order?
Can I change or cancel my order?
Email william@dectextile.com promptly with your order number. We will check the production stage and confirm whether the requested change or cancellation is possible.
What if my order is damaged, incorrect or incomplete?
What if my order is damaged, incorrect or incomplete?
Please contact DEC FABRICS preferably within 48 hours of delivery with your order number, affected quantity and clear photos. We review quality issues, wrong items and shortages for an appropriate replacement, reprint or refund. This recommendation does not limit statutory rights.
Can I return custom printed fabric?
Can I return custom printed fabric?
Custom-made goods are not accepted for change-of-mind or other non-quality returns. For a problem with the goods, use our Complaint Form or email william@dectextile.com. Contact us before sending a return.
What if tracking stops or the parcel arrives damaged?
What if tracking stops or the parcel arrives damaged?
Keep the packaging and photograph visible damage. Send the tracking and order numbers to william@dectextile.com so we can help investigate with the carrier. Delivery estimates may be affected by customs and local conditions.
