Shipping policy

Production, before dispatch

Polyester printing commonly takes around 1–2 working days after artwork and order details are confirmed. Natural-material printing usually takes around 7–10 days. Larger projects may take longer; we confirm the expected schedule. Production time is separate from transit time.

Shipping options and quotations

Shipping is quoted at checkout when an eligible rate is available. Production time and transit time are separate. Trusted international express and economy carrier options depend on destination and shipment. Available checkout rates depend on address, order value and packed weight. If no rate appears, request a delivery quotation. Mainland China delivery is not currently offered.

Sample Pak

Sample Pak — $1 covers shipping.

Tracking, addresses and import charges

Check your delivery information before payment. Contact us promptly if it needs correcting; changes after dispatch may not be possible. Tracking is provided for tracked services. Taxes, duties and carrier surcharges are separate unless expressly included in your quotation.

When something is wrong

For damage, incorrect goods or shortages, contact william@dectextile.com preferably within 48 hours of delivery. Keep packaging and clear photographs. We will assess the report and confirm the next step; this recommendation does not limit statutory rights.

Custom orders and returns

Custom-made goods are not accepted for non-quality or change-of-mind returns. Confirmed problems may be resolved by replacement, reprint or refund as appropriate. Contact us before returning goods for instructions and agreed shipping arrangements.

For more information, see Printing, Shipping & Returns or contact william@dectextile.com.